Snow Serenity by Club Med
Your best chance to ski in the Alps – even when snow is uncertain.
At Club Med, we do everything to ensure you enjoy a worry-free ski holiday. With Snow Serenity, if the snow is missing, we’ll get you back on the slopes.
How it Works
- If 50% or more of the ski lifts in your resort are closed for at least 2 consecutive days due to lack of snow, you can request Snow Serenity.
- We’ll offer you a stay in one of our 13 Alpine Resorts (subject to availability) during the same dates.
- No extra charge if the new resort is more expensive. If it’s cheaper, you’ll be refunded the difference.
- Activable upon request by the GM.
When it Applies
- Applicable between 22nd of November and 19th of December 2026, and from 21nd March to 2nd of May 2027.
- Available from 5 days before arrival until the end of your stay (except Sundays).
- For all guests (all ages, nationalities, statuses).
Key Benefits
- Peace of mind: continue your ski holiday without worrying about snow conditions.
- Flexibility: quick and smooth transfer to another resort.
- Value protection: no surcharge if your new stay costs more.
Important Notes
- The same room category is not guaranteed in the new resort.
- Sundays are excluded.
- Written confirmation from the guest is required to validate the change.
- Stay moved to another Club Med Mountain Resort (same dates & duration, subject to availability).
- Change confirmed in writing by the guest.
- Original services at the new resort: The booking will be updated with the initial services only if they are available at the new resort. If any services are unavailable, the corresponding amount may be refunded partially or fully, depending on the services.
- Transfers: Transfers between resorts are at the guest’s expense. In case of a resort change during the stay, the guest is also responsible for any additional cost of the return transfer from the new resort to the train station/airport.
- Club Med Property accommodations: Transfers to Club Med Property accommodations cannot be made without additional charges.